Basically, Impiana Hotel KLCC is a 4 stars hotel located within Twin Towers vicinity. To be exact, it is located in front of Grand Hyatt KL. For those who wish to stay at this hotel, you can take the LRT train and allied at KLCC station. From KLCC station, you have to walk for about 9 minutes before you reach the hotel. If you are from Bukit Bintang, covered pedestrian bridge is the best way to reach the hotel.
Back to my experience at Impiana KLCC. Check in process was hassle free but the front desk staff did not helpful enough. No smile, no greetings and talked with firm voice...oh this is not cool...i supposed to have free welcome drinks upon check in but i did not received any. When i asked the front desk, they asked me to wait but i can't wait for 30 minutes just for the welcome drinks. So, my first impression towards Impiana = bad service !
I went to Level 11 ( where my room was located ). Basically, the room looked fairly nice. Equipped with LCD TV, bath amenities, workdesk, and other room amenities.
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| Standard Room at Impiana KLCC Hotel, Kuala Lumpur |
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| LCD TV for in room entertainment (Impiana Hotel KLCC, Kuala Lumpur) |
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| Standard Room at Impiana Hotel KLCC, Kuala Lumpur |
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| Room amenities.. Iron, Slipper, Scale, Safe...etc... (Impiana Hotel KLCC, Kuala Lumpur) |
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| Bathroom (Impiana Hotel KLCC, Kuala Lumpur) |
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| Infinity Edge Swimming Pool (Impiana Hotel KLCC, Kuala Lumpur) |
However, when i was in the room, one of the Impiana KLCC staff suddenly entered my room. I was so shocked and the staff said "Oh sorry. I thaught the room is vacant"...oh man, this incident screwed up my mood on that day. How can a 4 stars hotel did this to their guest ? Dont they have a systematic system to determine a vacant / occupied room ? Bad !
Location :: *****
Service :: **
Room :: ****
Food :: ****
Facilities :: ****
Recommendation :: ( No )
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